Request Data Deletion
Steps to request that your data is deleted
- Open your email app and send a message to support@astroquery.com.
- Use the subject line: Jyotish Charts data deletion request.
- Include your name or contact email, whether you use Android or iOS, and any prior support emails that help us find your records.
- We will confirm your request and delete or anonymize eligible personal data we hold, usually within 30 days.
Jyotish Charts does not create app user accounts. You do not need a username or password to request deletion.
Data we delete or anonymize
When we can identify records associated with your request, we delete or anonymize:
- Support emails and related correspondence we hold
- Other personal data Astroquery holds about your use of Jyotish Charts, where reasonably identifiable
For data processed by our service providers on our behalf (for example Sentry crash reports, PostHog analytics events, Google AdMob advertising identifiers, and RevenueCat / Google Play / Apple purchase entitlement records), we take reasonable steps to request deletion or anonymization using each provider’s available tools and policies.
Data that is kept or that we cannot delete remotely
- On-device chart data: saved birth charts, chart notes, settings, and exported PDFs stay only on your device. Uninstall Jyotish Charts or clear the app’s data to remove them. We cannot delete local device data remotely because we do not host your chart library.
- Purchases: Chart Insights purchases remain tied to your Google Play or Apple ID account. Data deletion does not cancel or refund a purchase. Use your store account for purchase or refund requests under the store’s policies.
- Legal retention: we may retain limited information when required by law, for fraud prevention, dispute resolution, or accounting, for only as long as needed for that purpose.
Retention periods
- Eligible Astroquery-held personal data is deleted or anonymized within 30 days after we verify your request.
- Service-provider retention (Sentry, PostHog, AdMob, RevenueCat, Google Play, Apple) follows each provider’s configuration and policies after we submit a deletion or anonymization request.
- Support emails that are not subject to a deletion request are retained only as long as needed to resolve the request or related follow-up.
Privacy policy
For a full description of how Jyotish Charts handles information, see the Jyotish Charts Privacy Policy.